Last Updated: May 2026
At Wellness Wave Pharmacy, we are committed to providing high-quality products and exceptional customer service. If you are not satisfied with your purchase, please review our refund policy below.
Returns & Refund Eligibility
Due to the nature of health and wellness products, opened, used, or damaged products cannot be returned or refunded unless the item arrived damaged or there was an error with your order.
To be eligible for a refund or replacement:
- The product must be unused and in its original packaging.
- Refund requests must be submitted within 14 days of receiving your order.
- Proof of purchase is required.
- The item must not be damaged due to misuse, improper storage, or handling after delivery.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and photos of the product so our team can review the issue and provide a replacement or refund if applicable.
Non-Refundable Items
The following items are generally non-refundable:
- Opened health and wellness products
- Products damaged after delivery
- Clearance or promotional items
- Gift cards (if applicable)
Shipping Costs
Original shipping charges are non-refundable unless the return is due to our error or a damaged product.
Refund Processing
Approved refunds will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
For refund requests or questions regarding your order, please contact Wellness Wave Pharmacy through our website contact page or by calling one of our pharmacy locations. We are committed to resolving concerns fairly and promptly